takbed Privacy Policy

1 Introduction

takbed ("we", "us", "our", "the Platform") is committed to protecting and respecting the privacy of every person who visits, registers on, or otherwise interacts with the takbed platform at https://takbed.app. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by takbed.

This Privacy Policy applies to all users of the takbed platform, including visitors who browse without registering, players who hold registered accounts, and any individual who contacts takbed through any available support channel. It covers data collected through the takbed website, mobile browser interface, and all related communications.

This Privacy Policy should be read alongside takbed's Terms & Conditions and Responsible Gaming Policy, both of which are available on the platform and are incorporated by reference. By using the takbed platform in any capacity, you confirm that you have read and understood this Privacy Policy and consent to the data practices described herein.

If you do not agree with any part of this Privacy Policy, you should discontinue your use of the takbed platform and, if applicable, request account closure by contacting support at [email protected].

2 Data Controller

For the purposes of data protection law, takbed is the data controller in respect of personal data collected through the takbed platform. As data controller, takbed is responsible for determining the purposes and means by which your personal data is processed.

All data protection enquiries, subject access requests, and requests to exercise any right described in Section 11 of this Policy should be directed to takbed via the contact details provided in Section 14. takbed will respond to all legitimate data protection requests within a reasonable timeframe consistent with applicable obligations.

3 Personal Data We Collect

takbed collects the following categories of personal data. We collect only what is necessary for the specific purposes described in this Policy.

3.1 Registration Data

When you create a takbed account, we collect:

• Full legal name
• Date of birth (for age verification purposes)
• Bangladesh mobile number
• Email address
• Username and encrypted password
• Residential address (city, district, division)

3.2 Identity Verification (KYC) Data

To comply with know-your-customer (KYC) obligations and responsible gaming requirements, takbed may request:

• Government-issued photo identification (National ID Card, Passport, or Driving Licence)
• Proof of address (utility bill, bank statement, or official correspondence dated within three months)
• Proof of payment method ownership (bKash, Nagad, Rocket, or Upay account confirmation)
• Selfie or live photograph for identity matching purposes

3.3 Financial Transaction Data

When you make deposits or withdrawal requests through takbed, we collect:

• Payment method type (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard)
• Transaction reference numbers and amounts in BDT (৳)
• Transaction timestamps and processing status
• Account holder name as registered with your payment provider

3.4 Gameplay and Betting Data

In the course of providing the takbed service, we automatically record:

• Bets placed, games played, wagers, wins, and losses
• Betting patterns, stake sizes, and session durations
• Game preferences and navigation behaviour within the platform
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status)

3.5 Technical and Device Data

• IP address and approximate geolocation (country/city level)
• Device type, operating system, and browser version
• Session timestamps, login history, and session duration
• Cookie identifiers and similar tracking technologies (see Section 10)

3.6 Communications Data

• Content of messages sent to takbed support (email, live chat transcripts)
• Records of any complaints, disputes, or formal requests submitted to takbed
• Responses and resolutions provided by takbed

4 How We Collect Your Data

takbed collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, initiate a deposit or withdrawal, contact support, or interact with any feature of the platform that requires you to submit information.
• Automatically — through cookies, web beacons, server logs, and similar technologies that record your interaction with the takbed platform as you browse and play.
• From third-party payment providers — when you initiate a transaction via bKash, Nagad, Rocket, Upay, or other payment services, those providers share transaction confirmation data with takbed for reconciliation and fraud prevention purposes.
• From identity verification services — where takbed uses third-party KYC or document verification services to validate identification documents submitted during account verification.
• From game providers — takbed's third-party game suppliers (such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe) may share session and gameplay data with takbed for reporting, dispute resolution, and responsible gaming monitoring purposes.

5 How We Use Your Personal Data

takbed uses your personal data only for the following defined purposes. We do not process your data for any purpose that is incompatible with those listed below without first obtaining your explicit consent.

takbed will not use your personal data for automated decision-making that produces a significant legal effect without providing you the opportunity to request human review of that decision.

6 Legal Basis for Processing

takbed processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity — processing that is required to fulfil takbed's obligations to you under the Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation — processing required to comply with applicable laws, including age verification, KYC/AML obligations, record-keeping requirements, and responsible gaming regulations.
• Legitimate interests — processing carried out for takbed's legitimate business interests, such as fraud prevention, platform security, abuse detection, and analytics, provided those interests are not overridden by your rights.
• Consent — where you have given explicit consent to a specific processing activity, such as receiving promotional communications about takbed offers, seasonal promotions (Eid, Pohela Boishakh, BPL season), or personalised game recommendations. You may withdraw consent at any time by contacting support.

7 Data Sharing & Disclosure

takbed may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard receive only the transaction data required to process your deposit or withdrawal.
• Identity verification providers — third-party KYC services receive document images and personal details solely for the purpose of verifying your identity and age in connection with your takbed account.
• Game software providers — Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and other integrated providers receive session identifiers and stake data necessary to operate game rounds and resolve disputes.
• Fraud prevention and security services — specialist providers who assist takbed in detecting and preventing fraudulent activity, account compromise, and money laundering may receive technical and transactional data under strict confidentiality agreements.
• Legal and regulatory authorities — takbed may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required by law, court order, or where takbed reasonably believes disclosure is necessary to protect the rights, property, or safety of takbed, its players, or the public.
• Professional advisors — lawyers, auditors, and accountants who provide professional services to takbed may access personal data on a strictly confidential basis where necessary for those services.

All third parties with whom takbed shares personal data are required to implement appropriate technical and organisational security measures and to process personal data only as directed by takbed and in accordance with applicable data protection obligations.

8 Data Retention

takbed retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and record-keeping obligations. The following general retention principles apply:

• Active account data — retained for the full duration of your account's active status and for a minimum of five (5) years following account closure, to satisfy anti-money-laundering, responsible gaming, and dispute resolution obligations.
• KYC and identity documents — retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Financial transaction records — retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping requirements.
• Support communications — retained for three (3) years from the date of the last communication in any given support thread, unless the subject matter requires longer retention (e.g., a dispute or complaint under active review).
• Technical and session data — retained for up to twelve (12) months from the date of collection, unless extended retention is required for fraud investigation or legal proceedings.

Upon expiry of the applicable retention period, personal data will be securely and permanently deleted or anonymised so that it can no longer be attributed to any individual. Anonymised or aggregated data (from which all identifying information has been removed) may be retained indefinitely for statistical and analytical purposes.

9 Data Security

takbed employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and the takbed platform
• Encryption of sensitive stored data, including KYC documents and payment credentials
• Access controls ensuring that only authorised takbed personnel with a legitimate need can access personal data
• Regular security audits and vulnerability assessments of the takbed platform infrastructure
• Multi-factor authentication requirements for platform administrator access
• Secure data disposal procedures ensuring permanent deletion of personal data at end of retention period

While takbed implements industry-standard security measures, no platform can guarantee absolute security against all threats. In the event of a personal data breach that poses a risk to your rights and freedoms, takbed will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

10 Cookies & Tracking Technologies

takbed uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and gather analytical data about platform usage. The following categories of cookies are used on the takbed platform:

• Strictly necessary cookies — essential for the platform to function. These include session cookies that keep you logged in during a visit. These cannot be disabled without impairing your ability to use the takbed service.
• Functional cookies — remember your preferences such as language settings, displayed currency (BDT/৳), and game layout preferences to improve your experience on return visits.
• Analytical cookies — collect anonymised data about how players navigate the platform, which games are most visited, and where technical issues occur. This data is used to improve the takbed service and is not used to identify individual users.
• Security cookies — assist in fraud detection and account security monitoring, including identifying unusual login activity or signs of account compromise.

takbed does not use third-party advertising or behavioural retargeting cookies. You may manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the takbed platform. A more detailed cookie policy is available within the platform settings area of your account.

11 Your Privacy Rights

As a registered player on takbed, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact takbed support using the details in Section 14. takbed will respond to all valid requests within a reasonable timeframe.

• Right of access — you may request a copy of the personal data takbed holds about you (a "subject access request"). takbed will provide this in a structured, commonly used format.
• Right to rectification — if any personal data held by takbed is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure — in certain circumstances, you may request that takbed delete your personal data. This right is subject to overriding legal and regulatory retention obligations; takbed may be required to retain certain data regardless of a deletion request.
• Right to restriction of processing — you may request that takbed restricts the processing of your personal data in certain defined circumstances, such as where you contest the accuracy of the data or where processing is unlawful.
• Right to data portability — where processing is based on your consent or on contractual necessity, you may request a copy of your personal data in a machine-readable format.
• Right to withdraw consent — where processing is based on consent (e.g., receipt of promotional communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to object — you may object to processing based on takbed's legitimate interests. takbed will cease such processing unless it can demonstrate compelling legitimate grounds that override your rights.

Please note that some rights are subject to conditions and exceptions under applicable law. Where takbed is unable to fulfil a request in full, we will explain the reason clearly in our response.

12 Minors & Under-18 Protection

The takbed platform is strictly intended for adults aged 18 years and above. takbed does not knowingly collect personal data from any person under the age of 18. Age verification is conducted at registration and on request throughout the account lifecycle to enforce this requirement.

If takbed becomes aware that personal data has been collected from a person under the age of 18, the account will be suspended immediately, all data associated with that account will be deleted as promptly as practicable, and any balances associated with the account will be forfeited in accordance with the Terms & Conditions.

If you are a parent or guardian and believe that a minor in your care has registered a takbed account or provided personal data to the platform, please contact us immediately at [email protected] so that the account can be investigated and closed without delay.

13 Changes to This Privacy Policy

takbed reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, registered players will be notified via the email address or mobile number registered to their account, with a minimum of 7 days' notice before the changes take effect, except where immediate changes are required for legal or security reasons.

The most current version of this Privacy Policy will always be available at https://takbed.app/privacy-policy. The "Last updated" date at the top of this document reflects the date of the most recent revision. We encourage you to review this Policy periodically. Continued use of the takbed platform after any update has been notified constitutes your acceptance of the revised Privacy Policy.

14 Contact & Data Enquiries

All privacy-related requests, subject access requests, consent withdrawal notices, and data protection enquiries should be directed to the takbed support team. All enquiries are handled in English and processed within Bangladesh Standard Time (BST, UTC+6) business hours.

For questions about responsible gaming tools and account limits, please visit our Responsible Gaming page. For questions about account registration, deposits, or withdrawals, please visit our FAQ page.